Refund policy

Final-sale items

All haircare, makeup, cosmetic, and personal-care products are final sale and non-refundable. Custom or personalized items, sale items, and gift cards are also final sale.

Eligible non-cosmetic items

Unworn and unused non-cosmetic merchandise may be returned or exchanged within 14 days of delivery. Items must be in the same condition in which they were received, with tags and original packaging. A receipt or proof of purchase is required.

To request a return, email mgr@ryanwaynesalon.com. Returns must be approved before they are sent. If approved, we will provide return instructions and a return shipping label. Items sent without prior approval will not be accepted.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us promptly at mgr@ryanwaynesalon.com so we can evaluate the issue and make it right.

Exchanges

For eligible non-cosmetic merchandise, the fastest way to receive a replacement is to complete an approved return and place a separate order for the new item.

Refunds for approved returns

We will notify you after we receive and inspect an eligible return. If approved, the refund will be issued to the original payment method within 10 business days. Processing times may vary by bank or credit-card provider. If more than 15 business days have passed since your refund was approved, email mgr@ryanwaynesalon.com.

Questions

For questions about this policy, contact mgr@ryanwaynesalon.com.